Platform Guarantees
Refund & Dispute Policy
This policy governs all purchases made on the awaKart platform to ensure transactional safety, protection, and complete transparency for both students and campus vendors.
1. The Escrow Framework
To secure payments across campus, awaKart holds all order amounts in a safe escrow status. Funds are never released to the vendor profile automatically until you physically inspect and confirm delivery at your designated grid point.
Automatic verification protection passes instantly upon manual approval.
2. Non-Refundable Situations
Refund allocations cannot be verified or processed by administration if:
- You already completed the transaction pipeline manually on your profile dashboard.
- You supplied wrong parameters, incomplete hostel directions, or incorrect contact metrics.
- The product matches storefront properties completely, but you changed your mind post-delivery.
3. Refund Eligibility Matrix
Immediate log parameters apply for transactions under these categories:
Defective or Wrong Goods
The apparel, footwear, or electronics show extreme physical differences from descriptions listed by the vendor storefront.
Total Delivery Failure
The merchant misses deadlines completely or fails to appear at your assigned campus delivery grid layout within specified timelines.
Need to file an active dispute case?
Do not use generic emails. Go down to the platform footer and click the direct dispute module link. Ensure you have your unique Order ID ready for system verification.